Definition
eNPS is adapted from Bain & Company's customer Net Promoter Score. Applied to employees, it asks: how likely are you to recommend us as an employer on a scale of 0 to 10?
HR & Onboarding
eNPS (Employee Net Promoter Score)
The Employee Net Promoter Score (eNPS) is a metric for employee satisfaction. Staff are asked how likely they are to recommend their employer on a 0 to 10 scale, with the score calculated as promoters minus detractors.
Formula
Promoters (scores 9 and 10) minus detractors (scores 0 to 6), expressed as a percentage of all respondents. Example: 50 percent promoters minus 20 percent detractors equals an eNPS of +30.
UK Benchmarks
Scores between 10 and 30 are solid, above 50 excellent. Sector variation is wide: tech firms often reach +40 to +60, NHS trusts and care providers often sit in low single digits or negative territory under workforce pressure.
Related terms
More definitions from the teamly knowledge hub.
HR & OnboardingEmployee ExperienceEmployee experience (EX) covers the full set of perceptions an employee has of their employer, from first recruitment touchpoint to exit. It includes communications, tools, work environment, leadership and recognition.HR & OnboardingPulse SurveyA pulse survey is a short, regularly repeated employee survey with only a handful of questions. It measures mood and topical themes weekly or monthly and is replacing traditional annual surveys.Wellbeing & WorkWellbeing at WorkWellbeing at work is the holistic approach to employee mental, physical, social and financial health. In the UK, employers face increasing legal and regulatory expectations around supporting wellbeing, especially since the pandemic and the cost-of-living crisis.
FAQ
Frequently asked questions about eNPS (Employee Net Promoter Score)
What HR leads, IT managers and compliance officers ask most often.
How often should I run eNPS?
Pulse surveys every four to six weeks are the new standard. Annual surveys are too infrequent to spot trends and act.
Do I need specialist software?
No, technically you just need a survey tool and reporting. The hard part is consistency and high participation. teamly includes an eNPS template in its survey module.
Considering an employee app?
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