Definition
Employee experience is the holistic view of how employees perceive their employer. It extends beyond classic HR into tools, communications, physical and digital workplace, leadership and recognition.
HR & Onboarding
Employee Experience
Employee experience (EX) covers the full set of perceptions an employee has of their employer, from first recruitment touchpoint to exit. It includes communications, tools, work environment, leadership and recognition.
The Five Phases
Recruitment and application, onboarding (first 90 days), ongoing employment and development, critical moments such as conflict or transformation, and offboarding. Every phase shapes the overall impression.
Measurement via eNPS
The Employee Net Promoter Score (eNPS) is the most common metric. Staff are asked how likely they are to recommend their employer on a 0 to 10 scale. Pulse surveys every four to six weeks have largely replaced annual surveys.
Related terms
More definitions from the teamly knowledge hub.
HR & OnboardingeNPS (Employee Net Promoter Score)The Employee Net Promoter Score (eNPS) is a metric for employee satisfaction. Staff are asked how likely they are to recommend their employer on a 0 to 10 scale, with the score calculated as promoters minus detractors.HR & OnboardingPulse SurveyA pulse survey is a short, regularly repeated employee survey with only a handful of questions. It measures mood and topical themes weekly or monthly and is replacing traditional annual surveys.HR & OnboardingOnboardingOnboarding is the structured process through which new hires are integrated into an organisation. It starts after offer acceptance and typically runs for 90 to 180 days.Wellbeing & WorkWellbeing at WorkWellbeing at work is the holistic approach to employee mental, physical, social and financial health. In the UK, employers face increasing legal and regulatory expectations around supporting wellbeing, especially since the pandemic and the cost-of-living crisis.
FAQ
Frequently asked questions about Employee Experience
What HR leads, IT managers and compliance officers ask most often.
How does employee experience differ from employee engagement?
Engagement measures how engaged employees are. Experience describes how they perceive the company. Engagement is an outcome metric, experience is a design lever.
How do I measure employee experience?
Through regular pulse surveys, eNPS, qualitative interviews and behavioural data such as attrition, sickness and tool adoption. teamly includes an integrated survey module.
Considering an employee app?
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