Definition
Internal communications is the structured exchange between an organisation and its workforce. It covers top-down (leadership to staff), bottom-up (feedback) and horizontal (cross-team) communications.
Communications
Internal Communications
Internal communications covers all channels and content with which a company informs and engages its workforce. In the UK it sits at the intersection of HR, Communications and Engagement.
Channels for Frontline Staff
Employee app with push notifications, digital noticeboard, shift schedule integration, knowledge base, pulse surveys. Email and intranet typically fail to reach frontline workers reliably.
KPIs
Reach (share of staff actually reached), read rate (share of content opened), engagement (comments and reactions), eNPS, behavioural impact (e.g. compliance with new procedures). teamly provides an integrated analytics dashboard.
Related terms
More definitions from the teamly knowledge hub.
CommunicationsEmployee AppAn employee app is a mobile application that helps companies share internal communications, shift schedules, onboarding content and HR processes with their entire workforce, especially with frontline and deskless workers who do not have a fixed PC workstation.HR & OnboardingPulse SurveyA pulse survey is a short, regularly repeated employee survey with only a handful of questions. It measures mood and topical themes weekly or monthly and is replacing traditional annual surveys.HR & OnboardingEmployee ExperienceEmployee experience (EX) covers the full set of perceptions an employee has of their employer, from first recruitment touchpoint to exit. It includes communications, tools, work environment, leadership and recognition.
FAQ
Frequently asked questions about Internal Communications
What HR leads, IT managers and compliance officers ask most often.
Who owns internal communications in a UK mid-sized company?
Often the CEO directly in small businesses. From around 100 staff it usually falls under HR or Marketing. From around 500 staff a dedicated Internal Comms or Engagement Manager is common.
How do I measure whether internal comms works?
Through app reach and read rates, pulse surveys, eNPS, and behavioural indicators such as sickness, attrition and onboarding completion. A modern employee app provides these data points anonymously and in aggregate.
Considering an employee app?
teamly is the European employee app for mid-market companies. Go-live in 3 to 6 months, your own branded app, UK and EU GDPR compliant.